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Frequently Asked Questions

Where can I find all the information on the films?

The full schedule for Garon Park, Southend will be available from Wednesday 7th July. Please visit the "Open Air Cinema" page for more details.

 

What happens if the event is cancelled due to new government guidelines regarding Covid-19?

While we feel this is very unlikely to be the case, should this happen your tickets will be automatically transferred to a new date.

 

If I can’t make the new date can I pass my tickets on to someone else?

Yes all we require is the name and contact details of the new ticket holder.

 

If I can’t find anyone to take my ticket can I get a refund?

Of course contact support@yourticketbooking.com. Please note the booking fee is not refundable.

 

What if a I need to cancel for a reason of my own?

Your tickets are non-refundable but there will be an option when purchasing your tickets to buy insurance for £2 which will cover your ticket and booking fee should you need to cancel for an emergency of your own.

 

Will there be toilets on site

Yes and toilets will be operated with the 2 metre queuing rule in operation. Toilets will be regularly cleaned and disinfected during the event.

 

Is it first come first served as regards where we will sit?

Yes the only exception is if you have a VIP ticket and then you will be seated in the front section with the best views of the screen.


 

How does admission work?

When you arrive on site your ticket will be scanned at the entrance gate one of our team will then direct you to the correct area for you to be seated. Please note a standard ticket does not include a seat, you can bring your own small seat, rent one for us or sit on the grass.


 

Will food be available?

Yes there will be food and drink available to purchase from our vendors. We ask you not to bring external food and drink into the grounds.

What time should I arrive?

We recommend you arrive up to 40 minutes prior to the event starting time and no later than 20 minutes before so you have enough time to get settled before the event begins. We will do our best to accommodate late arrivals.

Is there wheelchair access?

The event is held on grass. Wheelchair access is possible and there will be accessbile toilet facilities.

 

What if it rains?

Our events will not be cancelled unless there are dangerously high winds. If we are forced to cancel, a notice will be posted on our facebook page SunsetdriveinUK. Please follow us on Facebook..

I need to ask a different question.

Please use the Contact Us form on the home page and we will answer as soon as possible

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